Standard complaint form

Standard complaint form (Law 181/2023, art. 16(3); CNPF Decision 36/1/2024, points 28–32). Complaints are filed and examined free of charge.

How to complain

• Online, through the form on the site's Complaints page or, if you have an account, from the investor cabinet. The form asks for the same information as below.
• By e-mail or by post to the complaints department at the address in the site's footer, with this form filled in.
• In Romanian, Russian, English or Ukrainian. We answer in the language you wrote in.

1. The complainant

• Name and surname, or the name of the legal entity: ______
• E-mail address: ______
• Phone: ______
• Postal address (needed if you want the answer on paper too): ______

2. The representative (if you complain on someone else's behalf)

• Name of the person you represent: ______
• Attach the power of attorney or another document that entitles you to represent them.

3. The complaint

• What it is about (identity verification, payments, investments, the account, something else): ______
• The investment or campaign it concerns: ______
• Date of the events: ______
• What happened: ______
• What you ask the platform to do: ______
• The loss, if you can put a figure on it (amount and currency): ______
• You want the answer on paper too: yes / no

4. Documents attached

Any document that supports the complaint: contracts, statements, correspondence, screenshots (at most five PDF, JPEG or PNG files). List of the documents attached: ______

How we examine it

We acknowledge the complaint at once, with its number and the complaints department's contact details. Within 3 working days we tell you whether the complaint is admissible; if it is not, we explain why. If the complaint is unclear or incomplete, we ask for what is missing. We keep you informed of what we do and give you the decision in writing, with its reasons, within the term of art. 16(4) of Law 181/2023. If we cannot keep to it, we tell you why and by when you will have the decision, at most 15 days later. If the complaint is rejected or partly upheld, the decision also names the remedies: the National Commission for Financial Markets and the courts.

Date and signature: ______